Case study - Digitized service operations for support teams
A service platform that unifies ticket intake, workflow automation, and reporting for support teams.
- Client
- Assisto
- Year
- Service
- Digitization & Automation, Web & Platform
Overview
Assisto required a unified platform for multi-channel service requests with clear ownership, automated routing, and transparent KPIs.
We designed a workflow engine with integrations to existing systems and dashboards for service performance.
Approach
- Workflow automation
- System integration
- Role-based access
- Operational analytics
- Faster ticket routing
- 45%
- Less manual processing
- 30%
- Platform uptime
- 99.9%
- Operational coverage
- 24/7